Office of the Chief Executive Officer (CEO)

This office is responsible for providing for policy advise on all matters of national human resource development, coordinating and promoting the implementation of the national human resource development strategy, preparing the national human resource development plans. It is also responsible for planning and advising on tertiary education financing and work-place learning.

Moreover, it is responsible for overall stewardship of the organisation, driving organisational and cultural change & ensure all policies, regulation & codes of ethics are cascaded down and adhered to throughout the organisation, Implementation of the vision, goals and policies.

The office of the Chief Executive Officer has the following Units;

  • Strategy Office
  • Board Secretary
  • Stakeholder Relations Office
  • Quality Management Systems


The Strategy Office is responsible for driving the HRDC’s organisational strategy. This function entails development, review, update and implementation of the corporate strategic plan for HRDC, direct the development and implementation of an integrated project management plan, ensuring that HRDC projects are smoothly intergrated and implemented by cross – project teams. The Unit also leads the collection, collation, analysis, reporting and dissemination of market research. Furthermore, the unit oversees the implementation of the National Human Development Strategy (NHRDS).


The Board Secretary’s Office is responsible for supporting the Chairperson of the HRDC Council regarding the organisation and conduct of Board meetings, has overall responsibility for formal compliance with relevant legislations and regulations governing HRDC. The office also serves as a liaison between the Board of HRDC and its key Stakeholders, ensures that all matters are handled and working proactively with the CEO, COO and senior staff to carry out the policies, goals and initiatives of the Council.


The Office of the Chief Operations Officer has the Stakeholder Relations Office and all departments report under this office. The Stakeholder Relations Office is responsible for managing, directing, coordinating and supervising the public relations, communications, marketing and branding activities of HRDC and oversee the provision of good customer service to HRDC’s customers.

The office oversees provision of inputs to the preparation of HRDC’s strategic/operating plans and budgets. he role of the unit entails; image optimisation, stakeholder Management and engagement, branding, publicity, marketing, stakeholder satisfaction (customer service), events management, corporate citizenship management as well as promotion of HRDC services. The office also offers advisory services to the Chief Executive Officer on the general image and brand of the organisation.

Over and above, the office oversees the Council’s Corporate Social Responsibility programme, development of Client Service Charter, ensure transparent objective and timely response to customer enquiries and complaints. Finally, the unit drives the development and review of Public Relations, Marketing Communication and branding policies and guidelines for HRDC.


The Quality Management Systems (QMS) Office is responsible for managing the organisation’s processes and activities in order to ensure that services rendered meet the HRDC's objectives. These include; satisfying the stakeholder's quality requirements, complying to regulations, improving efficiency and effectiveness and ensuring that staff of HRDC discharge duties systematically. The unit is in the process of developing the HRDC QMS Manual and readying itself for Botswana Bureau of Standards (BOBS) certification.